Resubmit a Denied Expense

If an approver or administrator needs additional information or corrections, they may deny an expense and return it to you for updates. Depending on the expense type, you may be able to edit and resubmit the expense for review.

This article explains who can resubmit denied expenses, where to find them, and how to resubmit them.

Understand Denied Expense Statuses

Denied expenses display one of the following statuses:

Denied: Reimbursable expenses or corporate card transactions that have been returned to the submitter. These expenses can be edited and resubmitted.

Denied Permanently: Reimbursable expenses that have been permanently denied. These expenses cannot be edited or resubmitted.

Who Can Resubmit a Denied Expense?

Corporate Card Transactions

Only the cardholder or the cardholder's delegate can resubmit a denied corporate card transaction.

Admins may assign a delegate to resubmit transactions on behalf of a cardholder who is no longer with the organization.

If you are an admin and have been assigned a corporate card, resubmit denied transactions from the Personal sidebar instead of the Admin sidebar.

See Submit Corporate Card Transactions for Deactivated Users for additional information.

Reimbursable Expenses

Only the expense owner can resubmit a denied reimbursable expense.

Delegates and admins cannot edit or resubmit a reimbursable expense on behalf of another user.

Find Your Denied Expenses

Denied expenses appear on different screens depending on the expense type.

Expense Type Location
Corporate card transaction Denied tab on the Transactions screen
Personal (out-of-pocket) expense Denied tab on the Reimbursements screen

Details about denied expenses are also included in reminder emails.

Denied tab selected on the Transactions screen showing denied corporate card transactions
Denied tab selected on the Reimbursements screen showing denied out-of-pocket expenses

Resubmit a Denied Expense

Prerequisites

Before you begin, you must:

  • Have a denied expense that can be resubmitted.
  • Be the expense owner, cardholder, or assigned delegate.

Steps

  1. In the sidebar, select Transactions if the denied expense is a corporate card transaction.
    Or, select Reimbursements if the denied expense is an out-of-pocket expense.

  2. Select the Denied tab.

    Denied tab selected on the Transactions screen
  3. Locate the expense you want to resubmit.

  4. Select More Actions and then select Edit & Resubmit.

    More Actions menu displaying the Edit & Resubmit option for a denied expense
  5. Update the expense information as needed.
  6. Select Resubmit.
Receipts can only be removed or updated after the expense has been resubmitted. See Remove or Update a Receipt for steps.
Expense details screen with the Resubmit button highlighted

Remove or Update a Receipt

Receipts can only be removed after the expense has been resubmitted. Follow the steps above to resubmit the expense.

  1. Go to the Submitted tab and select the expense.

    Submitted tab selected on the Transactions screen after resubmitting an expense

  2. Remove the existing receipt by selecting the Trash Can button.

    Receipt viewer with the Trash Can button highlighted for receipt removal

  3. On the confirmation window, select Delete.

    Delete Receipt confirmation window with the Delete button highlighted

The receipt is removed from the expense.

  1. Upload a new receipt or attach an existing receipt from your receipt folder.

    Expense showing no attached receipts after receipt deletion

The receipt is updated on the expense.

Result

After you resubmit the expense:

  • Corporate card transactions move to the Submitted tab on the Transactions screen.
  • Reimbursable expenses move to the Pending Review tab on the Reimbursements screen.

Update Split Expenses

Corporate Card Transactions

If a denied corporate card transaction was originally submitted as multiple split expenses, and you need to change the split amounts or split structure.

  1. Resubmit the transaction as a single expense.
  2. Edit the submitted expense.
  3. Split the expense again using the updated amounts.

See Edit Denied Split Expense Amounts for detailed instructions.

Reimbursable Expenses

If a denied reimbursable expense was originally submitted as multiple split expenses and you need to change the split amounts or split structure, delete the denied expenses and create new expenses as needed before resubmitting.

Resubmit a Denied Expense on Mobile

These steps apply to both iOS and Android devices. The interface and button names may vary slightly depending on your device.

If you have multiple denied expenses, the list displays all previously denied transactions.

Find a Denied Expense

  1. Open the Emburse Spend mobile app.
  2. On the Dashboard screen, scroll to the Denied section.

  3. Tap the denied expense you want to update.

    Denied section on the Emburse Spend mobile app Dashboard screen

Resubmit a Denied Expense

Receipts can only be removed after the expense has been resubmitted. See Replace a Receipt on Mobile.
  1. Review the denied expense and update the expense information as needed.

  2. Tap Edit and Resubmit Expense.

    Edit and Resubmit Expense button on a denied expense in the mobile app

The expense is resubmitted for review.

Replace a Receipt on Mobile

Receipts can only be removed after the expense has been resubmitted. Follow the steps above to resubmit the expense.

  1. Go to Transactions or Reimbursements and select the expense.

  2. Tap the receipt, and then tap the Trash Can button.

    Trash Can button highlighted in the mobile receipt viewer
  3. If necessary, add a new receipt to the expense.

The receipt is updated on the expense.

 

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