FAQ- Where Is My Reimbursement?

If you have not yet received your reimbursement in Emburse Spend, you can refer to the checklist below to ensure that your reimbursement is processing as expected. 

1. I have not connected a personal bank account to my Emburse Spend profile yet.

To receive reimbursement payments through Emburse Spend, you must connect to a bank account via the web browser. It is not possible to add your personal bank account account via the mobile app. We make payments via ACH, which is a direct deposit to your bank account. 

If you already have expenses in your account that are currently in an Approved and Awaiting payment state, your payment will begin to process automatically after you add your bank account! There's nothing else you need to do after you complete this step.

For more information, please refer to this article: Connect Your Personal Bank Account to Emburse Spend

2. My expenses have been approved but I have not yet received my payment.

Once an expense is approved by an admin, the reimbursement process is triggered. ACH payments made via Emburse's partner, CSG Forte, can take up to 6 business days to process, but exact ACH processing times vary depending on such factors as merchant risk profile, transaction type, and underwriting/hold policies.

Business days are classified as any weekday in which normal business operations are conducted. Business days do not include weekends and public holidays.

For more information, please refer to this article: FAQ: How long does it take to process reimbursements?

3. How can I track the status of my reimbursement? 

Once your expense has begun the reimbursement process in Emburse Spend via ACH, you can track it directly via the Reimbursement History screen which shows all credits that are being processed or are complete. You can access your Reimbursement History screen via this link: Reimbursement History.

For more information, please refer to this article: FAQ: What does "Money is on its way'" mean?

4. I received a payment failure notification via email—what do I do next?

There are a handful of reasons why a payment could fail to deposit in your bank account, but the vast majority of failures are caused by one of the following; 

  • There is a typo in the account or routing number 
  • The incorrect routing number is used 
  • The bank account is closed 
  • The name on the account does not match what was entered in Emburse Spend

If your payment has failed, you will likely need to reconnect your personal bank account.

For more information, please refer to this article: How to fix a failed payment/reimbursement.

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