How to Resubmit a Denied Expense

In the review process, an admin or manager may choose to deny your expense if information needs to be added or edited. Denied expenses will be marked as either Denied or Denied Permanently.

  • Denied: Reimbursable expenses or corporate card transactions that have been sent back to the submitter. These may be edited and resubmitted.
  • Denied Permanently: Reimbursable expenses that have been permanently denied cannot be edited and resubmitted. (Because they have already been paid by the company, corporate card transactions cannot be permanently denied.)

Who May Resubmit Denied Expenses?

  • Corporate Card Transactions: Only the cardholder or their delegate(s) may resubmit denied corporate card expenses. Admins may assign a delegate to resubmit on behalf of the cardholder if they are no longer with the company. See Submit Corporate Card Transactions for Deactivated Users for details.
  • Reimbursable Expenses: Only the expense owner may resubmit a denied reimbursable expense—delegates and admins cannot edit and resubmit on a user's behalf.
If you are an admin and have been assigned a corporate card, you will need to edit and resubmit denied transactions from the Personal sidebar instead of from the Admin sidebar.

View Your Denied Expenses

Denied corporate credit card transactions are displayed on the Denied tab of the Transactions screen when you log in to Emburse Spend.

Denied personal (out-of-pocket) expenses are displayed on the Denied tab found on the Reimbursements screen in the Personal sidebar. 

Details of denied expenses are also included in the reminder emails you will receive.

Resubmit From Transactions or Reimbursements Screens

1. In the Personal sidebar, click on the Transactions screen, if the denied expense is a corporate credit card transaction, or the Reimbursements screen, if it is an out-of-pocket expense. 

2. Click the Denied tab at the top of the screen.

3. When you find the returned expense that you want to resubmit, click the More Actions button to the right and select Edit & Resubmit.

RDE - Denied on Reimbursements Page.png

4. Update the expense details and click Resubmit.

  • If you need to replace the image, this must be done after you click Resubmit.

5. If necessary, once you resubmit your denied expense, you may delete the old receipt by clicking on the Trash Can button on the receipt. 

On the Delete Receipt confirmation pop-up, click Delete.

6. Now you may either upload a new receipt or browse for the receipt in your receipt folder to attach it to the expense.

When you click Resubmit, a corporate card transaction will move to the Submitted tab on the Transactions screen, while a reimbursable expense will move to the Pending Review tab on the Reimbursements screen.

RDE - Pending Review Tab.png

Change How a Returned Expense Is Split

Corporate Card Transactions

If you need to edit the split amounts or change how the expenses were split for a returned corporate card transaction that you submitted as two or more split expenses, you must first resubmit it as one expense and then edit the submitted expense to split it.  See Edit Denied Split Expense Amounts for complete details.

Remibursable Expenses

If you need to edit the split amounts or change how the expenses were split for a returned reimbursable expense that you submitted as two or more split expenses, you can just delete the denied expenses and create new expenses to resubmit as needed.

 

 

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