Use this FAQ to understand annual subscription pricing, eligibility, upgrades, overage billing, renewals, and cancellations for Emburse Spend.
Frequently asked questions
What are the details of annual subscription pricing, including available discounts and user bands?
The annual subscription covers 12 months with a minimum of 20 active users. Annual pricing includes a $1 per-user discount from the monthly rate.
| Plan | Annual per-user monthly rate | Standard monthly rate | Discount per user |
|---|---|---|---|
| Basic | $7 | $8 | $1 |
| Plus | $11 | $12 | $1 |
Who is eligible for an annual subscription, and when can I upgrade?
All customers on a monthly Emburse Spend subscription are eligible to upgrade to an annual plan at any time.
- In Emburse Spend, go to Company Settings → Billing.
- Select Upgrade and follow the prompts.
What happens if I switch from a monthly to an annual Emburse Spend plan?
Your most recent monthly payment is credited toward the new annual plan. You pay the remaining balance for the year. If you used Emburse Spend during part of the current billing cycle before switching, a prorated charge may appear for partial-month usage.
| Description | Amount |
|---|---|
| Credit for current month | $180 |
| Annual plan invoice | $3,960 |
| Balance due after credit | $3,780 |
| Possible prorated usage charge | $48.04 (if applicable) |
How is overage usage calculated and billed for annual subscribers?
- If your active users exceed your committed user band in any month, the system automatically moves you to the correct user band.
- Overage users are billed at the plan’s standard rate (for example, $8 per user for Basic or $12 per user for Plus).
- Overage fees are invoiced monthly, separate from the annual subscription.
How does the annual subscription renewal process work?
- Renewal reminders start 90 days before your subscription end date.
- If no action is taken, the plan auto-renews and auto-pays 30 days before expiration.
- Administrators can cancel or update the plan up to 60 days before renewal.
What if I want to cancel my annual subscription or switch back to a monthly plan?
- Administrators can manage cancellations or downgrades in Emburse Spend under Company Settings → Billing.
- If you downgrade to monthly, the change takes effect after the current annual term ends.
- If you cancel, you retain full access until the end of the current billing period. After that, the plan does not renew, and no further charges apply.
Need help with billing changes? Contact Emburse Spend Support.